Nura Clothing — Shipping Policy

Last updated: August 2026

1. Scope of this policy

This Shipping Policy explains how Nura Clothing manages orders placed through our online store, including order processing, dispatch, tracking, delivery times and any potential issues.

This policy applies to all orders placed through our website.

2. Order processing

Once payment for your purchase has been confirmed, your order will enter the preparation stage.

Orders are processed from Monday to Friday, and the usual preparation time is 24 to 48 business hours before the order is handed over to the carrier.

Orders placed during weekends or public holidays will begin to be processed on the following business day.

During periods of high demand, promotions or special campaigns, preparation times may be slightly longer.

3. Delivery areas and times

We currently deliver to the following destinations:

Zone	Countries / Regions	Estimated delivery time
Spain	Mainland Spain and the Balearic Islands	5–10 business days
Europe	European Union countries	7–14 business days

The delivery times indicated are estimates and begin once the order has been processed and handed over to the carrier.

Actual delivery times may vary depending on the destination, product availability, carrier and exceptional circumstances.

For certain products, preparation and dispatch times may be longer due to availability. In such cases, the customer will be informed where necessary.

4. Shipping costs

Applicable shipping costs will be displayed during the checkout process before the order is completed.

Where a free delivery offer is available, the relevant conditions will be clearly stated on the website.

Shipping costs may vary depending on the destination, order value and promotions available at the time of purchase.

5. Customs duties and taxes

The prices displayed in our shop include applicable taxes where required.

For deliveries within the European Union, no additional import duties will be charged to the customer for shipments made within the territory of the European Union.

For destinations where customs duties, import taxes or other additional charges may apply, these will be communicated to the customer before the purchase is completed where applicable.

6. Order tracking

Once your order has been dispatched, you will receive an email containing the available tracking information.

You can use the tracking number provided to check the status of your order through the relevant carrier’s tracking system.

In some cases, tracking information may take several hours to update after the order has been handed over to the carrier.

7. Responsibility during transport

Nura Clothing assumes responsibility for the loss of or damage to products during transport until they are delivered to the customer or to a person authorised by the customer, in accordance with applicable law.

If you receive a parcel with visible damage, we recommend reporting it to the carrier and contacting us as soon as possible at store@nuraclothing.com.

If your order arrives damaged, is incorrect or has any other issue, we will investigate the situation and offer a solution in accordance with applicable law.

8. Order cancellation

You may request the cancellation of an order before it has been dispatched.

To request a cancellation, please contact us as soon as possible at:

store@nuraclothing.com

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may exercise, where applicable, your right to cancel in accordance with our Returns & Refunds Policy.

If the cancellation is accepted before dispatch, we will issue the corresponding refund using the same payment method used for the purchase, unless otherwise agreed.

9. Changes to delivery information

While your order is being prepared, you may request a change to the delivery information by emailing us at:

store@nuraclothing.com

We will attempt to make the change provided that the order has not yet been dispatched.

Once the order has been handed over to the carrier, it may no longer be possible to change the delivery address.

It is the customer’s responsibility to provide the information required for delivery correctly.

If an order cannot be delivered due to incorrect or incomplete information provided by the customer, additional redelivery charges may apply.

10. Delays and incidents

Although we make every effort to meet the estimated delivery times, delays may occur due to exceptional circumstances, including:

• Carrier-related incidents.
• Logistical issues.
• Adverse weather conditions.
• Periods of high demand.
• Public holidays.
• Customs incidents, where applicable.
• Events of force majeure.

The delivery times stated in this policy are estimates and do not constitute a guarantee of delivery by a specific date, unless expressly agreed otherwise.

In all cases, where European consumer protection legislation applies, the maximum delivery periods legally required will be respected.

If you believe that your order is experiencing an excessive delay, you can contact us at store@nuraclothing.com so that we can check the status of the shipment and, where applicable, arrange a replacement shipment or refund in accordance with applicable law.

11. Undelivered orders

If the carrier indicates that an order has been delivered but you have not received it, please contact us at:

store@nuraclothing.com

We will investigate the incident with the carrier and inform you of the steps required to resolve it.

If an order cannot be delivered for reasons attributable to the customer, such as providing an incorrect address or the recipient being unavailable when their presence is required, we may request additional information or arrange a replacement shipment.

12. Contact

For any questions regarding your order or its delivery, you can contact us:

Nura Clothing
Email: store@nuraclothing.com

Our team will be happy to assist you with any questions regarding your delivery.