Refund policy
Last updated: August 2026
1. Introduction
At Nura Clothing, we want you to be satisfied with your purchase. If, for any reason, you are not satisfied with an order, you may request a return in accordance with the terms set out in this Returns & Refunds Policy.
2. Change of mind or faulty product
There are two different situations in which a return may be made:
Change of mind — Right to cancel
If you have simply changed your mind about your purchase, you may request to return the product without having to provide a reason, within the period specified in this policy.
In this case, the direct costs of returning the product are the customer’s responsibility.
Faulty or incorrect product
If you receive a faulty, damaged or incorrect product, or a product that does not correspond to the order placed, you must contact us as soon as possible at store@nuraclothing.com.
In these cases, the return will be handled in accordance with the applicable statutory consumer rights, and Nura Clothing will cover the return costs where applicable.
Depending on the circumstances, we may repair or replace the product, offer a price reduction or provide a refund, in accordance with applicable regulations.
3. Return period
You have 14 calendar days from receipt of your order to exercise your right to cancel, without having to provide a reason.
The period begins on the day on which you, or a third party authorised by you other than the carrier, physically take possession of the products.
Exercising your right to cancel within this period does not affect any other rights you may have under applicable legislation.
4. Condition of returned products
For the return to be processed correctly, the product should, where possible, be returned:
- Unused, beyond the handling necessary to establish its nature, characteristics and functionality.
- With its original tags, where applicable.
- In good condition.
- Preferably in its original packaging.
Keeping the original packaging is not a mandatory condition for exercising your right to cancel.
If the product has been handled beyond what is necessary to establish its nature, characteristics or functionality, and such handling results in a loss of value, we may apply a proportionate reduction to the refund amount, in accordance with applicable regulations.
5. Products not eligible for return
For reasons of hygiene and health protection, certain products may be excluded from the right to cancel if they have been unsealed after delivery and are not suitable for return for hygiene or health protection reasons.
Products made to the customer’s specifications or clearly personalised products may also be excluded.
These exceptions will only apply where provided for by applicable legislation.
6. How to request a return
To make a return, you must notify us of your decision to exercise your right to cancel before the applicable period expires.
You can do this by sending an email to:
store@nuraclothing.com
In your message, you should provide:
- Order number.
- First and last name.
- The products you wish to return.
- A clear statement that you wish to exercise your right to cancel.
You do not have to provide a reason for the return.
Once we receive your request, we will provide you with the necessary instructions and the relevant return address.
Do not send any product to an address other than the one provided by our customer service team.
7. Return costs
In the event of cancellation due to a change of mind, the direct costs of returning the product are the customer’s responsibility.
If the return is due to the product being faulty, damaged, incorrect or different from the product ordered, Nura Clothing will cover the return costs where applicable in accordance with applicable legislation.
8. Refunds
Once the returned product has been received, we will inspect its condition.
Where the return is accepted, we will issue the refund using the same payment method used for the original purchase, unless you have expressly agreed to an alternative payment method.
In the event of cancellation, we will also refund the delivery costs corresponding to the standard delivery option you selected when making your purchase, in accordance with applicable regulations.
If you selected a delivery method that was more expensive than the standard delivery option available, we will not be required to refund the additional amount associated with that delivery method.
The refund will be issued without undue delay and, in all cases, within the timeframe required by applicable legislation.
We may withhold the refund until we have received the returned products or until you provide evidence that the products have been sent back, whichever occurs first.
9. Returns of faulty or incorrect products
If you receive a faulty product, a product damaged during transport, an incorrect product or a product that differs from the one stated in your order, please contact us at:
store@nuraclothing.com
We will provide you with the necessary steps to resolve the issue.
Where applicable, Nura Clothing will cover the costs associated with the return and provide a solution in accordance with the applicable statutory consumer rights.
10. Contact
For any questions regarding returns, exchanges or refunds, you can contact us:
Nura Clothing
Email: store@nuraclothing.com
Our team will be happy to assist you with any questions or issues relating to your order.